Help Center

Q: How long does shipping take?

US orders will be shipped via USPS &amp; FedEx and International Orders will be shipped depending on the fulfillment center the product is from.Average transit times to the United States from our domestic warehouse: 2-5 Business daysAverage transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business daysThe COVID-19 pandemic has caused supply chain shortages that have impacted small businesses the hardest. Delays at the port and shortages in the trucking industry may cause some orders to be delayed. It is our biggest frustration that we do not have more control over this. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Q: What is your return policy?

HOW DO I RETURN?Click here to start your return and follow the prompts. WHAT ITEMS ARE RETURNABLE?You can return your items within 30 days of receipt of your shipment.They must be in original conditionFor clothing, unwashed and unwornIn the original packagingFinal sale items (price ending in .88), free gifts or promotional items are not returnable!ARE THERE ANY CHARGES FOR RETURN?There are no charges for returnOriginal shipping charges are non-refundableYou are responsible for the charges of the return shipping HOW SOON WILL I GET MY REFUND?Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Frequently Asked Questions

Shipping, Return Policy, & Other Concerns

I just placed an order, how long until it ships?

Please allow 2-5 days processing/production time before you item ships. Certain handmade items may take additional time. You will be notified when your order ships.

How long does shipping take?

US orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

The COVID-19 pandemic has caused supply chain shortages that have impacted small businesses the hardest. Delays at the port and shortages in the trucking industry may cause some orders to be delayed. It is our biggest frustration that we do not have more control over this.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Will I receive tracking information?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

What is your return policy?

HOW DO I RETURN?

Click here to start your return and follow the prompts.

WHAT ITEMS ARE RETURNABLE?

You can return your items within 30 days of receipt of your shipment.

They must be in original condition
For clothing, unwashed and unworn
In the original packaging

Final sale items (price ending in .88), free gifts or promotional items are not returnable!

ARE THERE ANY CHARGES FOR RETURN?

There are no charges for return
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping

HOW SOON WILL I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@textureandtuft.com. All you need to do is send us an email with the subject line "CANCEL".

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